Services

A lot of the requests we have traditionally seen in the past, that are still common and relevant today, are either centered around deploying a new offering/technology or helping to fix and maintain an existing system.  However, the common theme of the requests is driven by a lack of onsite staff to complete the effort or a lack of knowledge of a new product or solution.

Staffing challenges continue to be a big struggle for smaller operators, and we try to solve a big part of the problem for them. That will only continue to grow as Bead initiatives pick up steam later this year and into 2025.  We are looking to continue to train our existing staff to stay relevant as well as strengthen our partnerships with our vendors.  A big part of our goal with these partnerships is to be able to share the technical knowledge not just with our internal staff but with our customers.  The more we can strengthen the customers’ skillset the better prepared they will be to weather any staffing hiccups.

SOME EXAMPLES OF RECENT INITIATIVES.

• We have been very actively supporting mid-split and high-split upgrades.
  • Over 2,000 Nodes upgraded to 5-85 MHz in the last 12 months.
  • Mod Swaps and Full Node replacements
• DOCSIS 3.0 and 3.1 Deployments and Upgrades
  • E6000 GEN1 to GEN2 Upgrades
  • E6000 DOCSIS 3.0 and 3.1 Deployments
• Successful Remote MACPHY deployment and another currently underway
• Successful Plant upgrades involving both aerial and underground construction.
• New greenfield system launch that incorporated system design and deployment.
• Various HFC sweep and balance initiatives in both the private and military sectors.
• Digital Video Upgrades
• MPEG2 to MPEG4 (CAP2ME)

Our current team is professional, friendly staff who are considered technical SMEs in their respective disciplines that look to make sure we truly listen to the customer’s expectation to evaluate that the end deliverable will meet that and there isn’t a buzzword technology that doesn’t match what they feel they are getting.  We always strive to exceed that expectation.

We team up early in the presales phase with the account rep to not only get to know the details about the opportunity but to understand the customer driver for the overall initial reason for that first call.  Trying to get to know who the customer is and understanding their strategy is just as important as the ultimate product recommendation.  There is a lot we can point out or call attention to before any onsite integration ever occurs reducing and mitigating any risks by being invested so early in the cycle.  Beginning a project successfully is just as critical as ending a project successfully.

Our goal is to be deliverable-driven and not revenue-driven.  Although making money is part of the business, we never let that determine doing what is right when it comes to our deployments or support. The team is very passionate about doing it right no matter what!  We do that not only with our internal staff, but we expect the same from our contractor pool that we have established relationships with in the last 5 to 10 years.  This is a two-way expectation, we outwardly expect to exceed our customer deliverables and we also internally expect our deployment resources to strive for that same level of quality product, regardless of whether it falls in design services, product solutions, or deployment services.

We also are driven to make sure members are comfortable with deployed services and aren’t scared to touch it after we leave.  And with that, we aren’t a group that walks away once a signoff has occurred.  We still have discussions with customers that we deployed service for years ago regularly.  We want the members to always have a feeling that they can reach out to us for any reason well after we leave their system.

We have the unique position of being able to be vendor agnostic where we aren’t limited to a certain hardware solution.  We can focus on technology and with a diverse vendor portfolio we can offer a solution that fits the customer’s need, allowing us to be more flexible and at times cost-effective.

• Veteran Individuals providing years of operational experience that is focused more on a successful deployment versus the bottom line.
• We provide value-added installation and integration services for the products we stock and sell.
  • AMT offers a unique option for our customers…
  • We can assess the need (Pre-sales and Vendor Partners)
  • Provide a solution (Sales Engineering)
  • Supply the product (Sales)
  • Integrate the product (Services)
    • Services help sell products and products help to sell Services… no one does it better than us!

Because of our product relationships, we leverage our vendor partners and bring their resources to the table when needed so it increases the level of technical skill that we use to evaluate every single offering is not only, the right offering, but we have all the technical risks reviewed and addressed with the customer that it is the RIGHT offering.

AMT wants to be a value-added partner and Pro Services is part of that.  We truly believe that part of that key value-added criteria is to help the smaller operators make technology decisions, deploy those technologies, and continue to support those technologies after the deployment.

We are genuinely looking to be a trusted value add to our customers and build a long-standing relationship so that they can trust that we have their best interests first and not just try to sell them a product or service that only benefits AMT.  We have been a strong partner with many vendors for quite some time and we take pride in that but also take pride in our customer relationships that we mutually share.

Our goal is to strengthen our customer relationships by understanding their expectations before we even show up onsite leaving them with the confidence that when we leave, we are still there to support them….

a customer for life!

• On Staff Engineering, Design, and Deployment
• Prepack
• Onsite Installation and Integration
• Post-Install Support
  • Troubleshooting
  • RMA and Warranty
  • Vendor Escalation
  • Onsite Services
    • Training (whether done by in-house or vendors like the SCTE)
  • Assessment

We value our brand, understand who the smaller operator is, and want to be a source they can always count on for support so they can focus on what matters to them…their brand and their customer reputation.